1. How does consolidation save you money?
2.What is consolidation, what are the benefits of choosing a consolidation service?
3.How to use the transit station to consolidate the purchased goods to Hong Kong?
4.How to set the delivery address of the domestic transfer station on Taobao (Or another Shopping platform)?
Then open Taobao and log in to your account, then move the mouse to your account name
1. Click “”賬號管理””
2. Press “”收貨地址””
3. Copy the information in “Transfer” in the GNS account into the grid according to Taobao requirements,
Finally check “”設置為默認收貨地址””
Finally press “”保存”””
***In order to maintain a balance in the use of domestic transit stations, customers should press the transit station address displayed in the login account as the default delivery address, please do not change it yourself.
5.How do I know the waybill number of the goods and the name of the courier company?
6.How many items can be combined in the consolidation service?
7.How is the volumetric weight calculated?
The specific volume calculation method is volume weight = length X width X height/6000 (unit cm)
That is to say, the express company charges the larger of the actual weight and the volume weight. Before purchasing the goods, please consult the seller about the package size, and check with the customer service about the restrictions before purchasing. So as not to cause unnecessary misunderstandings.
8.The size or weight of the parcel exceeds the self-pickup point limit. Is there still a way to consolidate it?
**Due to the limited space of the pick-up point, the size of the parcel exceeding the limit of the pick-up point must be picked up within the time limit, otherwise it may be discarded.
9.There are no other charges for the delivery of goods at the transfer station. Does it include the freight from domestic sellers to this transfer station?
10.Can it be sent by surface mail, freight collect or logistics to the transfer station in the Kingdom of Consolidation?
11.Can only the waybill number be used to claim the goods, if the seller provides the wrong waybill number, how to deal with it?
12.If the seller only provides one waybill number to the customer, but there are actually two or more goods, how to deal with it?
13.If the customer purchases two or more goods, the seller only provides the customer with one waybill number, how to deal with it?
14.What should I do if I find that the goods have been claimed by other customers when entering the waybill number?
1. If there are many shopping platforms, Pinduoduo / Taobao sellers will provide a link for customers to enter the “recipient phone number” as the waybill number for inquiries, because the transit warehouse receiving phone number: 18719065448 is used uniformly, if different Customers shopping in the same online store may cause more than one customer to obtain the same waybill number.
2. The seller directly provides the same waybill number to two or more guests. If the former claims the goods first, the latter will not be able to claim it.
In the above two cases, the customer needs to contact the seller to deal with it. We cannot separate the owner of the goods, and will only determine the time of the customer’s claim.
15.After online shopping, how long does it take to use the GNS system to claim the goods?
16.What is the cut-off time for domestic shipments?
No consolidation on Saturdays and the day before public holidays.
**The cut-off time for large shopping festivals (such as Double Eleven/Double Twelve) and domestic statutory holidays is subject to the actual situation at that time, please refer to the announcement at that time.
17.How many days will it be delivered to Hong Kong?
Delivery 1-3 working days
**Except for customs inspections and some remote areas
**Except for non-delivery on the eve of the holiday
**The arrival time of large shopping festivals (such as Double 11/Double 12) and domestic statutory holidays is subject to the actual situation at that time, please refer to the announcement at that time.
**Group N Ship Limited will not be responsible for any delays/losses/damages caused by customs inspections/large shopping festivals (such as Double 11/Double 12)/domestic statutory holidays/or some force majeure situations Compensation/Liability.
18.Will the goods be delivered upstairs?
Whether or not the goods can be delivered depends on the delivery address and the actual situation of the goods. The delivery staff will try to cooperate with the customer’s requirements. However, for where the recipient’s address does not have an elevator, or where the elevator is not reachable, or where the elevator is located on the first floor, moving upstairs will incur transportation fees and restrictions:
**Customers are obliged to explain before delivery or contact customer service to explain that the delivery address needs to move the goods to the stairs service. For detailed instructions, please go to [Delivery Service Charges]>[Stairway Fees Charge Arrangement]
19.What goods are prohibited items that are strictly prohibited for carriage?
1. All powders, liquids and optical discs;
2. High-value or large amounts of electronic supplies;
3. Drugs or drug-related equipment;
4. Control props, electric shock sticks, simulation toy guns, etc.;
5. Animals and plants, seeds, animal skins and their products, medicinal materials, specimens, etc.;
6. Articles that infringe trademarks, copyrights, intellectual property rights, regency propaganda, or obstruct the weathering;
7. Inflammable, perishable or toxic, explosive, lethal, corrosive and radioactive dangerous goods;
8. Fragile items (if the items sent by guests are fragile, once damaged, the company will not make compensation);
9. Currency, value-added tax invoices, other tax receipts, correspondence or securities, gold and silver treasures, antiques, calligraphy and painting, precious metals;
10. Goods with foreign trade orders, international brands or non-genuine/imitation brand goods. (For non-genuine or imitation goods sent by customers, the company will not make compensation regardless of whether the goods are sent or not);
11. Subject to import control by Hong Kong Customs and prohibited items by foreign customs, such as: food (fresh and live, frozen, refrigerated, preserved), medicines, cigarettes, e-cigarettes, e-cigarettes, etc.
12. Goods that do not comply with the “Hong Kong Law”, “Product Quality Law of the People’s Republic of China”, “Consumer Rights Protection Law of the People’s Republic of China” and other administrative regulations, departmental rules and national mandatory standards;
20.Can the customer return the goods that have been signed by the transfer station to the seller? Can the submitted order be cancelled or arranged for a refund?
21.What is the effective storage period of transfer stations and Hong Kong self-pickup points?
Self-pickup points/pickup centers have individual free storage periods. If the time expires, they may be returned to the logistics center (Yuen Long-kung um Road). Each order will be charged a HKD50 transfer fee and a HKD20 storage fee per working day. Or discard the item.
22.Will it be unpacked and inspected??
23.The goods have been detained by the customs for investigation. How many days will it take to pick up the goods, can I apply for compensation for this?
. Group N Ship Limited will not be responsible for any compensation/liability for delays/losses/damages caused during the customs detention of the goods.
24.What time does the domestic transfer station receive the goods?
25.Why does the shopping website show that the goods has been signed by transfer station, but it is still not available for Consolidation / GNS system shows that it has not been received?
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B. Customer can pay attention to the time of receipt in the shopping website. Since the receipt procedure of the express company does not need to be confirmed by us, there will be some “false receipts”. The receipt time of domestic transit stations is only 09:00-18: 00, under normal circumstances, the receipt after 18:00 is usually a fake receipt, and the express delivery will only be returned at noon the next day.
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C. Customers can pay attention to whether there is an “unclaimed” shipment in the account, and the number of the shipment is the same as the first and last numbers of the shipment waiting to enter the warehouse. If there is, the seller may give you the wrong waybill number or claim it. It is caused by incorrect input during shipment (note that there should be no spaces in the courier number)
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D. Some courier companies will issue another waybill number on their own without notifying the seller and the customer, and the customer needs to confirm it by themselves.
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E. The courier note may be damaged, and there may be deviations in the entry of the code scanner.
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F. The order number given to you by the seller is not sent to our warehouse or the seller fills in the wrong address.
26.Why does it take hours for warehousing? Can I request priority processing in case of urgent shipments?
27.Will I be notified when the goods arrive at the pick-up point?
**If there is a delay or failure to receive the delivery message due to mobile phone settings/network provider settings, the customer shall be responsible for the storage costs incurred due to overdue shipments.
**If the customer still cannot receive the delivery notice within two working days after the completion of the consolidation, please contact the customer service.
**Cai Niao station and other individual pick-up points (please refer to the detailed information of the pick-up points) will send delivery notifications to customers by SMS. If customers choose Cai Niao station and other individual pick-up points, customers will not receive any notice of delivery by GNS (Except special notices via SMS).
28.What should I do if I do not receive the SMS notice?
If the SMS is delayed/not received, the customer shall be responsible for the storage costs incurred when the shipment is overdue.
**The arrival time of large shopping festivals (such as Double Eleven/Double Twelve) and domestic statutory holidays is subject to the actual situation at the time, please refer to the announcement at that time.
***(Start from 11/10/2021, SMS will no longer be used as notification, and will always be sent by push notification and email. *Except for Cai Niao Station and other individual pick-up points).
29.Why does the shipment show that it arrived in Hong Kong, but it still cannot be picked up on the same day?
**The arrival time of large shopping festivals (such as Double Eleven/Double Twelve) and domestic statutory holidays is subject to the actual situation at the time, please refer to the announcement at that time.
30.What is the weight calculation criterion?
Note: Volume weight is a calculation method that reflects the density of the package.
Volume weight (kg) = length (L) (cm) X width (W) (cm) X height (H) (cm) / 6000
Except in the following cases:
The actual weight of the goods is packed in plastic bags below 2kg, and the actual weight is charged.
31.How to pay for freight?
Octopus: Billed in Hong Kong dollars (no service charge required, system will automatically review)
UnionPay: Billed in Hong Kong dollars (no service fee required, system will automatically review)
Alipay HK: Billed in Hong Kong dollars (no service fee required, system automatically audited)
PAYPAL: Billed in Hong Kong dollars (3% service fee and HKD2.5 fixed administrative fee*minimum HKD3.0, automatically checked by the system)
Cash on delivery: billed in Hong Kong dollars (only applicable to some self-pickup points, not applicable to delivery services)
Bank transfer: calculated in Hong Kong dollars (HSBC, manual review)
Domestic Alipay: Billed in Hong Kong dollars (no service fee required, system automatically audited, RMB exchange rate provided by Alipay)
VISA/MASTER (3.1% service charge, automatic review by the system)
*For details, please refer to Terms and Conditions*
32.Can the shipping fee be paid in Hong Kong?
33.Problems that may occur during payment?
Answer: Because not all pick-up points provide collect service, please confirm in advance before deciding to consolidate.
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B. Why does an “error” appear when making a payment or unable to jump to the payment interface (reference picture)
Answer: If the payment method you choose is “Octopus”, “UnionPay”, “Alipay”, “Visa/Master” or “Alipay HK”, due to the supplier’s security procedures, each consolidation order can only be submitted once, if You originally chose one of the above, but in the end you want to change to another payment method, you must go to “Pay Now” to cancel the consolidation order, then reconsolidate, and obtain a new consolidation order before you can proceed with the above payment method.
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C. What is the difference between “Alipay HK” and “Alipay”?
Answer: “Alipay HK” is a payment tool settled in Hong Kong dollars, which will not change due to the exchange rate of RMB, and it does not include handling fees. “Alipay” is a payment tool settled in Hong Kong dollars. The RMB exchange rate is provided by Alipay, and is only suitable for real-name verified “Domestic Alipay” accounts.
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D. Why I have paid online and submitted the information immediately, but the payment still shows that it is being approved?
Answer: Because payment is made by online transfer or ATM transfer, the submitted information needs to be manually reviewed, so it usually takes a long time (office time: 1-3 hours; non-office time: 2-5 hours).
34.Can a consolidated shipment order that has been paid for be cancelled?
Answer 2: If the payment method is “COD”or “Bank Transfer”, the customer can cancel the order before the staff processes the order (ie. the trash icon button is still there), if the staff has already started processing (ie the trash icon is not available) Cancellation is not possible, and the customer must notify the customer service staff during office hours on the same day.
35.What should I do if I forget to print the receipt after transferring the freight with HSBC ATM?
36.How can I get Goins?
2. Using the consolidation service, you can get the equivalent of Goins, HKD1, and 1Goins for every consumption, like analogy…
3. For each consolidation, when the shipment leaves the domestic transfer station, Goins will be sent out.
4. Consolidation within the birthday month, you can get double Goins each time.
**You must set your birth date in the account information (no modification after confirmation) in order to get 2 times G coins within the birthday month;
**Consolidation and payment must be completed within the birthday month to obtain 2 times G coins.
37.What is the purpose of Goins? How to use Goins?
38.Is there a deadline for Goins?
**For details, please refer to https://www.groupnship.com.hk/goinrewards/ or log in to “My Goins” to view
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